Frequently asked questions
Everything you need to know about creating an online memorial and ordering an engraved QR code plaque for a headstone, grave or bench.
An online tribute to your loved one - their photos, a video, their story, even a favourite song. It's reachable by direct link (share it however you like) or by scanning the engraved QR plaque, so anyone can visit whenever they want to remember.
A small scannable pattern that takes a phone straight to a web page, no typing required - most phone cameras can scan one automatically. On your plaque, it opens the memorial in one tap.
Yes. Our slate plaques are made to sit on a headstone, grave marker, memorial bench or garden wall, so anyone visiting can scan it and read their full life story. Some cemeteries and churchyards have rules about additions to a grave, so it's worth checking with them first.
Each plaque has a heavy-duty 3M adhesive pad on the back, so it fixes to a headstone, bench or wall with no drilling or screws, and holds for years outdoors. At 70 × 70 mm, roughly the width of a playing card, it's small enough to meet most cemetery rules on additions to a grave.
Permanently. Every memorial is kept on long-term hosting that is confirmed to be permanent, so their story stays online for children, grandchildren and generations to come. No subscription is needed to keep a memorial live: if Memorial Pro ends, it carries on as a free memorial.
Yes. Every memorial has its own link, so you can print it in the order of service, add it to a funeral notice or online obituary, or send it to family and friends who couldn't be there. Funeral directors are welcome to recommend VisitMyStory to the families they support; get in touch through our contact page.
Creating your memorial is free, with one photo and a biography of up to 50 words. Memorial Pro is £3 a month and includes an engraved slate QR plaque with free UK delivery, plus a gallery of up to 50 photos, a video, a favourite quote and song, and a biography of up to 500 words. Extra plaques are £30 each for subscribers. You can cancel any time. See the shop page for the full plans.
No. Plaques come with Memorial Pro and only work for Pro memorials: the QR code opens the memorial while Memorial Pro is active. If you cancel, the memorial becomes a free memorial and the plaque shows a notice instead, until you restart Memorial Pro. Nothing on the memorial is deleted, and the plaque starts working again straight away. Plaques bought for a one-off price, before Memorial Pro included them, keep working with every Pro feature for life.
Each account has one memorial. Memorial Pro and its plaques all apply to that memorial, so there's nothing to choose or link. If you'd like to create a memorial for someone else too, please contact us and we'll help.
Before we make your plaque, we show you the name to be engraved, taken from your memorial. Check the spelling and change it if you'd like the plaque to read differently, for example with a middle name. If you've already published your memorial, you check it before you pay. If you subscribe first, create and publish your memorial afterwards and we'll ask you to check the name then. We start making the plaque as soon as you confirm, so the name can't be changed after that. It's sent to the delivery address you gave at checkout.
Yes, if you're on Memorial Pro. Your first plaque is included, and extra ones are £30 each from the shop, for example one for the grave and one for home. Like the first, they work while your memorial is on Memorial Pro. Every plaque has the same QR code and opens the same memorial. We show you the name to be engraved each time, so you can check it, or change it if you'd like this plaque to read differently.
In the UK. Each slate plaque is made by a reputable UK manufacturer, and every QR code is personalised and engraved to order for your loved one.
Yes. All payments are handled by Stripe, the payment platform trusted by millions of businesses worldwide. Your card details go straight to Stripe and are never seen or stored by us.
Delivery is free anywhere in the UK. We've sent plaques to families in 8 countries, so if you're ordering from outside the UK, contact us before you order and we'll confirm the options for you.
Plaques are engraved to order and dispatched within 5 working days. You can build out the memorial itself - photos, biography, everything - any time before or after it ships.
As soon as you publish it - usually just a few minutes of filling in details and adding photos, and it's ready to share.
Yes, any time, from your dashboard - photos, biography, privacy, everything. You can also invite family members as editors so they can contribute too.
You choose. There's no public directory anyone can browse either way - 'Public' just means it's discoverable, while 'Hidden' means only people with the direct link can find it.
Yes - a full refund within 30 days of delivery if you're not happy. After that, reach out and we'll do what we can to help.
Contact us straight away with a photo of the damage and we'll help put it right. Plaques are crafted from durable, weather-resistant slate and backed by a lifetime guarantee against natural degradation.
Still have a question? Contact us and we'll get back to you.